Frequently Asked Questions

PNB e-Send (RCC) Transition

  1. What is PNB e-Send (RCC)?

    PNB e-Send (RCC) is an online remittance service provided by PNB RCC to serve its customers in select province in Canada. It is a secure internet facility that allows customers to sign up online, send money from their Canadian bank account to their beneficiary/beneficiaries in the Philippines, and track the status of their remittance in a secure, convenient, and economical way.

  2. How can I access PNB e-Send (RCC)?

    You can access PNB e-Send (RCC) through any compatible web browsers on your smartphone, tablet, or computer. Simply visit www.pnbe-send.ca and log in or sign up to start sending remittances quickly and securely.

  3. Who can I contact for support during the transition?

    Our support team is ready to assist you. You may contact any of the following:

    Email: esend_support@pnbrcc.com

    Phone: 1-855-877-5577

  4. What should I do if I encounter issues with PNB e-Send (RCC)?

    Please report any issues through the Contact Us button within PNB e-Send (RCC). Our team actively monitors feedback to ensure a smooth user experience. You may also reach us through:

    Email: esend_support@pnbrcc.com

    Phone: 1-855-877-5577

  5. Will there be training or tutorials available?

    Yes. We will be releasing quick-start guides and video tutorials to help you get familiar with PNB e-Send (RCC). These will be available on our website and within the portal.

Account Creation and Enrollment

  1. Who can use PNB e-Send (RCC)?

    • Canadian residents of select provinces who are at least 18 years old and legally able to enter into binding contracts under applicable law.
    • With a residential address in the Canada and a valid, active email address
    • With a valid Canadian savings/checking account that can facilitate Interac transfers.

  2. Is the service available in all the provinces of Canada?

    The service is initially available to residents of the following provinces: Alberta, British Columbia, Manitoba, Nova Scotia, Ontario, Saskatchewan.

  3. Do I need to be a PNB account holder (in Canada or the Philippines) to use PNB e-Send (RCC)?

    Both PNB and non-PNB account holders can use PNB e-Send (RCC), as long as all the enrollment requirements are completed and approved.

Transaction

  1. How do I use PNB e-Send (RCC) to send money?

    To register:

    • Go to www.pnbe-send.ca.
    • Register using your Name, Birthdate, Mobile Number and your Email address, which will serve as your username.
    • A system-generated password will be sent to your email.
    • Follow instructions provided on the screen.

    To add your beneficiary:

    • Complete the Beneficiary enrollment page with your beneficiary’s information, ensuring that all required fields (marked with an asterisk) are filled out.

    To send money:

    • Login using your credentials and select Send Money from the dashboard.
    • Select your beneficiary
    • Confirm all the details provided and click “Confirm and Send”.
    • Fund your remittance via Interac transfer.

  2. How is my registration verified?

    To verify your identity, you will be asked to correctly answer a security questions. If we are unable to verify your identity online, you will not be able to proceed with the online service. In such cases, you will receive instructions on how to contact PNB RCC for assistance.

  3. Can my access be blocked?

    Yes, your access may be blocked if you fail to answer the security questions you initially set up when you enrolled your account. For added security, any of these questions may appear randomly during login.

    If your account becomes blocked, you may contact the Customer Service of PNB RCC to have your access reset and security questions reconfigured.

  4. Can I update my account information on PNB e-Send (RCC)?

    You can update the following information online by logging in to PNB e-Send (RCC) and selecting “My Account.” From the Account Profile Management menu, you may update any of the following details:

    • Address
    • Contact information
    • Beneficiary details

    Note: For other updates, please contact our Customer Service of PNB RCC to assist you.

    Email: esend_support@pnbrcc.com

    Phone: 1-855-877-5577

  5. Does my beneficiary need to have a bank account with PNB?

    PNB e-Send (RCC) can send money to your beneficiary via:

    • PNB Bank Account
    • PNB Global Filipino Card
    • Bank account with other banks in the Philippines

  6. Can I add additional beneficiaries to my PNB e-Send (RCC) account?

    Yes. just click the Add Beneficiary button and provide the required information for each new beneficiary.

  7. Is there an advantage if my beneficiary has a PNB account?

    Yes. Remittances may be credited within seconds once the Interac transfer has been confirmed and validated. Transactions are faster and easier to track. If your beneficiary has a PNB USD account, the money you send will also be credited in U.S. dollars.

  8. How can I send to a PNB Global Filipino Card (GFC)?

    You can use your beneficiary’s PNB Global Filipino Card (GFC) number as part of the account information during “add beneficiary” enrollment.

  9. Is there a limit on the amount of remittance per transaction?

    Remitters may send up to CAD 3,000 per transaction per day, with a total sending limit of CAD 9,999 per remitter across all channels, inclusive of service fees. If you need to send more than this limit, please visit any of our branches.

  10. What payment methods can I use to fund my remittance?

    You may fund your remittance in the PNB e-Send (RCC) through Interac Transfer using Canadian Bank Account.

  11. What confirmation do I get from PNB e-Send (RCC) for my transactions?

    Upon completion of your remittance transaction, you will receive an official receipt with a reference number. You may use this reference number for inquiries regarding your remittance when contacting our customer service.

    You may also view your remittance history and reprint copies of your receipts online.

    PNB RCC may also send your beneficiary a confirmation message once your remittance has been credited to their PNB account or other banks.

    Note: To enable SMS notifications, please provide your beneficiary’s mobile number.

  12. How can I track the status of my PNB e-Send (RCC) transaction?

    Log in to www.pnbe-send.ca, click Remittance Tracker and enter the reference number of your remittance.

    You can also track the status of all your remittances by accessing the “CHECK RECENT TRANSACTION” Button in the dashboard to see completed and in-progress transactions.

  13. Are PNB e-Send (RCC) transactions reported to the Canadian or Philippine government?

    Reporting of transactions is limited to those covered by Canadian and Philippine laws on anti-terrorism and anti-money laundering.

    Some PNB e-Send (RCC) transactions may be reported to Canadian regulatory entities as required by law.

Security

  1. How is my account protected when using PNB e-Send (RCC)?

    Only registered users with a valid username and password can use PNB e-Send (RCC).

    Note: It is very important that usernames and passwords are not shared with anyone.

  2. How do I change my password?

    Log on to www.pnbe-send.ca, click the Account Profile icon, and select Change Password.

  3. What will I do if I forgot my password?

    Go to www.pnbe-send.ca and click Forgot Password. An email will be sent to your registered email address with a new temporary password to allow you to log in again.

  4. Which Web browser should I use when creating an account or logging in to PNB e-Send (RCC)?

    To ensure that your session with PNB e-Send (RCC) is secured we recommend using the following compatible browsers:

    • Apple Safari Version 7 or higher
    • Google Chrome Version 40 or higher
    • Microsoft Internet Explorer Version 11 or higher
    • Microsoft Edge
    • Opera Browser Version 27 or higher

    We strongly recommend upgrading your browser to the latest version to avoid inconvenience.

  5. What should I do if I see an error message or blank page when enrolling or using PNB e-Send (RCC)?

    If you're having trouble accessing PNB e-Send (RCC), it might be because your browser is outdated or your TLS1.2 is not enabled. TLS 1.2 is a security feature that helps keep your online transactions safe. Most modern browsers already have it turned on by default, but in case your TLS1.2 in not enabled, you may do the following:

    For Internet Explorer:

    1. Open Internet Explorer.
    2. Go to Settings > Internet Options.
    3. Select the Advanced tab.
    4. Under the Security section, check Use TLS 1.2.
    5. Click Apply, then OK.

    For Google Chrome:

    1. Open Google Chrome.
    2. Go to Settings.
    3. Scroll to the bottom and select Show advanced settings…
    4. Under the Network section, click Change proxy settings…
    5. Select the Advanced tab.
    6. Under Security, check Use TLS 1.2.
    7. Click Apply, then OK.
    8. Restart your browser or device.

    For Mozilla Firefox:

    1. Open Firefox.
    2. Type about:config in the address bar and press Enter.
    3. Search for security.tls.version.max.
    4. Set the value to 3.
    5. Click OK, then restart your browser or device.

    For Opera:

    1. Open Opera.
    2. Press Ctrl + F12 to open Settings.
    3. Go to Security.
    4. Click Security Protocols… or under Network, select Change proxy settings > Advanced tab.
    5. Check Enable TLS 1.2 or Use TLS 1.2.
    6. Click Apply, then OK.
    7. Restart your browser or device.

    For Safari: TLS 1.2 is automatically enabled on Safari version 7 or higher. No action is required.