PLEASE READ CAREFULLY
Remittance fees are subject to change without prior notice.
RAPID REMIT applies only to accounts maintained at PNB domestic branches and is subject to disruptions or delays in delivery channels caused by the following:
- unforeseen power failures;
- natural calamities (fortuitous events) in the Philippines;
- emergency computer maintenance; and
- breakdown of communication system.
Check Payment is subject to clearing. Exchange rate applicable shall be the rate on the date of actual receipt of check.
Remittance to accounts with other banks may incur additional charges, in which the receiving bank may deduct from the original amount remitted.
In the event that there is a reported erroneous credit of any amount to a destination account using the InstaPay service, and such erroneous credit arose from inaccurate information of the Beneficiary provided by the Remitter, the PNB RCC will, upon request of Remitter, endeavor to recover and return the funds so credited but on a BEST EFFORT basis only. Nothing herein shall be construed as a guarantee by PNB RCC that such funds may still be retrieved and returned to the Remitter.
In case the Remitter opted to remit funds using the InstaPay service, and the system experiences a system time out during the processing of such remittance, the PNB RCC shall, within two (2) Philippine banking days from system time out, determine whether the said remittance transaction was successful or not. After the said two (2) day period, should PNB RCC determine the remittance transaction was unsuccessful, the PNB RCC shall reprocess the remittance as a new transaction.
To initiate a refund, the Remitter must submit a cancellation request letter to PNB RCC with the corresponding transaction receipt and a valid government issued ID within 30 days from the initial transaction. Refunds will be processed once PNB RCC determines the cause of non-delivery/failure of receipt and confirms the funds have not been credited to the Beneficiary. Note that a cancellation request fee applies, and the service charge from the initial transaction is non-refundable. In case the funds were already credited to the Beneficiary, PNB RCC will endeavor to recover funds on a BEST EFFORT basis only. Any refund issued does not in any way constitute as an admission of liability on the part of PNB RCC with respect to the transaction giving rise to the refund. In case the Remitter has other complaints, these shall be handled separately.
By signing this form:
You hereby authorize and give your free, voluntary, unconditional consent to PNB Global Remit on the general use and sharing of information obtained in the course of any transaction/s pursuant to your relationship with Global Remit, in compliance with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws.
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Purposes of processing client information.
PNB Global Remit shall process your personal and sensitive personal information (“Personal Data”) such as, but not limited to, your complete name, mailing address, nationality, date of birth, marital status, Taxpayer Identification Number, tax status, contact numbers, e-mail address, and government-issued identification documents, collected herein for the following purposes:
(i) verifying your identity and performing customer due diligence; (ii) providing you services in respect to your remittance, including but not limited to, administering, facilitating, handling and implementing transactions, and any matter arising in connection thereto; (iii) managing the business operations of PNB Global Remit including business continuity planning, risk management, safety and security, system enhancement, product development and research, audit, warehousing and retrieval of data; (iv) meeting PNB Global Remit’s legal and compliance obligations arising from foreign or domestic law or regulation on money laundering, terrorist financing, fraud, exchange of information and other applicable laws; (v) enabling PNB to assign or transfer, wholly or partially, any of their rights, obligations, liabilities and causes of actions, tangible or intangible, to a third party; and (vi) any other purpose related to the foregoing.
For this purpose, you agree to hold PNB Global Remit, its subsidiaries and affiliates, as well as their respective directors, officers, employees, and third party service providers, free and harmless against any and all claims, liabilities, suits, and damages that may arise from the processing of my/our personal information pursuant to the consent given and the purposes stated therein; provided that such claim, liability, suit and damage did not arise from bad faith, willful misfeasance or gross negligence on the part of PNB Global Remit, its subsidiaries and affiliates.
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Disclosure of Personal Data.
PNB Global Remit will take reasonable steps to protect your Personal Data against unauthorized disclosure. By conducting remittances, you agree that we are authorized to transfer, disclose and share your Personal Data, to the extent necessary and appropriate for the foregoing purposes, to the following entities, wherever they are located: (i) PNB Global Remit’s overseas and domestic branches and offices; (ii) third parties selected by PNB Global Remit; (iii) counterparties, correspondent banks, clearing houses, fund managers, withholding agents, trade repositories, registrars, exchanges, credit bureaus and agencies; and (iv) relevant regulatory, administrative, judicial or quasi-judicial and law enforcement bodies and agencies, including domestic and foreign tax authorities.
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Retention of Personal Data.
PNB Global Remit will honor your consent to be in effect until you expressly revoked it, or until the termination of your client relationship pertinent to the product/service availed, or until expiration of the record retention limits allowed under relevant banking and data privacy laws and regulations, whichever comes earlier.
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Client’s Rights.
You have the right to be informed of, and object to, the processing of your Personal Data, to access and to rectify any error or inaccuracy thereto. You also have the right to suspend, withdraw, or order the blocking, removal or destruction of Personal Data that is incomplete, false, unlawfully obtained, processed or used for unauthorized purposes, or prejudicial to you, and to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your Personal Data.
Should you wish to exercise above-mentioned rights, you may communicate the request to compliance@pnbrcc.com or to PNB's Data Protection Officer at pnbdpo@pnb.com.ph. You may also lodge complaints with, and/or seek assistance from the Office of the Privacy Commissioner of Canada, subject to the rights and limitations under Applicable Laws.